What’s Your ‘Recovery Time’ After a Setback? Missteps and failures are a given, so you know you need to build resilience for the long haul. But being able to reset quickly in the moment is helpful too. Among elite athletes, that’s called “recovery time,” but it applies just as much to corporate leaders and businesses [...]
A Formal Customer Onboarding Process Can Drive Satisfaction and Sales Like employees who might have first-day jitters, purchasing from a company for the first time can make customers nervous too. A formal onboarding process that looks holistically at what customers need in terms of information, support and trouble-shooting can help turn a one-off purchase into [...]
Inspire Yourself and Your Team to Beat Post-Holiday Blues If you’ve taken time off, enjoyed downtime with family and friends, or even just indulged in holiday eating and decorating, heading back to a normal routine can come as a bit of a shock. The transition can last a day or two, or even drag on [...]
Setting Goals and Leading Through Turbulent Times Living and leading in highly dynamic and turbulent times can make goal setting seem nearly impossible as your business reality changes daily. There’s no question that the ability to think ahead, plan for disruption and adapt quickly will continue to be critical skillsets in the new year. But [...]
To Choose Your Focus You Have to Choose What to Neglect Despite what every efficiency expert claims, you cannot get everything done. No matter how hard you work, how efficient you are, or even how much you’re able to delegate, you will never do all the things you’d like to because your energy, time and [...]
Year End Is Perfect Time to Swap Your “To-Do” List For a “Done” List Like the proverbial tree falling silently in the forest, if you accomplish something of value but never take the time to recognize it yourself, or share the win with others, did it really happen? Learning how to “spot your success” is [...]
Use Compassion to Build a Stronger Team We talk a lot today about the value of bringing your whole self to work. But our whole selves include feelings of disappointment, sadness, frustration and grief that can feel unwelcome within the head-down-get-the-job-done vibe of daily work. Leaders who show compassion and create compassionate work environments can [...]
5 Strategies to Master Delegation and Transition from Doing to Leading To advance in your career or grow your business beyond a one-person show, you eventually have to learn to get things done through other people. Where early in your career, or as an early founder, you added value by what you did personally, to [...]
Big Opportunities to Celebrate Small Business Saturday Small Business Saturday is coming November 26, to the U.S. and December 3, to the UK. This is when shoppers are encouraged to launch their holiday gift buying at small, locally owned stores right in their own neighborhoods. This year, it is especially important to rally support for [...]
Dive Into “Monk Mode” to Tackle a Top Priority As the year draws to a close, it’s natural to reflect on key accomplishments — and things left undone. Launching a “Monk Mode” project can provide the concentrated time and attention you need to tie up loose ends. Born out of the all-in startup culture, a [...]
